Business process reengineering (BPR) method is described by Hammer and Champy as "the fundamental reconsideration and the radical redesign of organizational processes, in order to achieve drastic improvement of current performance in cost, services and speed".
According to Thomas H. Davenport BPR is "encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions".
BPR method transforms an organization in ways that directly affect the performance. BPR, if implemented correctly, can give higher ROIs. BPR is about the proper reengineering method of implementation within a company for better returns.
Plan, Discover, Analyze, Re-Model and Implement are the five steps of BPR. BPR implementation completes in three phase; first phase-process consulting, second phase-change management, and third phase- project management.
Process consulting phase- BPR consultants define objectives, finalize scope, select procedures, process champion, kickoff meeting. After this they gather information from various departments, map the current process, study IT capability, and identify metrics and process issues. In the next step they analyze process issue, do GAP analysis and recommend solutions. Then they re-design processes, define metrics, define implementation road map and develop business case. In the last step they implement solution and monitor metrics, refine targets and free tune the process.
Change management phase- BPR consultants finalize the team, prepare project, perform risk analysis and develop project plan in the planning step. In the next steps they focus on project oversight, client relationship, status report, learning review and project closure.
Project management phase- BPR consultants plan awareness campaign, top management workshop, communication workshop. They change profile characteristics, change readiness assessment, change management plan and implement change management plan.